Support & Complaints
IPTOYO takes every piece of feedback seriously. You can raise an after-sales request or a complaint through any of the channels below.
Order support
If there is a problem with a plan you bought or a top-up, open Dashboard → My Orders to see the order details and contact support for refunds, complaints and other after-sales matters.
Go to my orders →Phone
Call 15506509303 on weekdays between 9:00 and 18:00 (UTC+8) and we will deal with it right away.
Complaints email
Send a description of the problem, the order number and your contact details to complaint@iptoyo.com. We reply within 1–2 business days.
Live support
Scan the WeChat code in the floating panel on the right to reach support — we reply within 5 minutes during business hours.
Contact us →How it works: once we receive your request or complaint, support will confirm the problem with you within one business day. Most issues are resolved within three business days. Where a refund applies, it is returned by the original payment method or credited to your account balance.
